1. Introduction
Heliosolve Inc. ("Heliosolve", "we", "us") is committed to protecting the privacy of visitors to heliosolve.com ("the Site"). This policy explains what information we collect, how we use it, and what your rights are.
By using the Site, you agree to the practices described here.
2. Information We Collect
We only collect information you voluntarily provide through the Site's forms:
- Contact form: name, company, email address, phone number, and message.
- Waitlist (Heliosolve SaaS): name, company, email address, and role.
- Newsletter: email address.
We do not use tracking cookies, tracking pixels, or third-party analytics tools.
3. How We Use Your Information
We use your information solely to:
- Respond to your contact inquiries.
- Notify you about the launch and updates of the Heliosolve product.
- Send you our newsletter if you have subscribed.
We do not sell, rent, or share your personal information with third parties for their own commercial purposes.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), processing is based on:
- Explicit consent: by completing and submitting any form on the Site.
- Legitimate interest: to respond to contact requests related to our services.
You may withdraw your consent at any time by writing to contact@heliosolve.com.
5. Applicable Legal Framework
This Site operates under Law 81 of 2019 of the Republic of Panama on personal data protection. For users in the European Union, we additionally apply the General Data Protection Regulation (GDPR).
6. Service Providers
We work with the following providers who may process your data:
- Resend (resend.com): transactional email delivery.
- Vercel (vercel.com): Site hosting.
These providers act as data processors and are subject to their own privacy policies.
7. Data Retention
We retain your information for as long as necessary for the purposes described, or until you request deletion. Newsletter unsubscribe requests are processed immediately.
8. Your Rights
You have the right to:
- Access: request a copy of your personal data.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your personal data.
- Objection: object to the use of your data for marketing.
- Portability: receive your data in a structured format (EEA users).
To exercise these rights, contact us at contact@heliosolve.com. We will respond within 30 days.
9. Security
We implement reasonable technical measures to protect your information, including encrypted transmission (HTTPS) and access controls. No system is completely infallible.
10. Minors
The Site is not directed at individuals under 16 years of age and we do not intentionally collect data from minors.
11. Changes to This Policy
We may occasionally update this policy. We will notify you of significant changes by posting the new version with an updated date.