Privacy Policy

1. Introduction

Heliosolve Inc. ("Heliosolve", "we", "us") is committed to protecting the privacy of visitors to heliosolve.com ("the Site"). This policy explains what information we collect, how we use it, and what your rights are.

By using the Site, you agree to the practices described here.

2. Information We Collect

We only collect information you voluntarily provide through the Site's forms:

• Contact form: name, company, email address, phone number, and message.
• Waitlist (Heliosolve beta): name, email address, and optionally company.
• Newsletter: email address.

We do not use tracking cookies, tracking pixels, or advertising tools of our own. In addition to the forms, we collect aggregated and anonymous analytics data, and one page of the Site embeds a video hosted by a third party; both are described in Section 3.

3. Analytics, Performance Measurement, and Embedded Video

We use Vercel Web Analytics and Vercel Speed Insights, tools provided by our hosting provider, to understand which pages are visited and to measure the Site's technical performance. Both are designed to operate without identifying visitors:

• No cookies are used and no information is stored on your device for analytics purposes. Visitors are distinguished by a hash derived from the incoming request, which is automatically discarded after 24 hours and does not allow your browsing to be reconstructed across sessions, applications, or different websites.
• Your IP address is not stored, nor is any identifier that would allow you to be re-identified.
• Data collected by Web Analytics: event timestamp, URL and route visited, referrer, filtered query parameters, approximate location derived from the request (country, region, and city), operating system, browser and device type, and script version.
• Data collected by Speed Insights: route and URL, page load performance metrics (Web Vitals), network speed, browser, operating system, device type, and country.

This data is processed in aggregated and anonymous form and is not combined with the information you provide through the forms. Full details are available in the Vercel Web Analytics and Vercel Speed Insights privacy policies.

Embedded video (product walkthrough). The walkthrough page (/demo) shows a video hosted on YouTube, a Google service. It is embedded in YouTube's privacy-enhanced mode (youtube-nocookie.com) and is loaded only if you press play. Until you do, the page displays a static cover of our own and makes no request to Google or YouTube.

If you do press play, your browser connects directly to Google's servers, which receive your IP address and technical data about your device in order to deliver the video. According to YouTube's own documentation, a view in privacy-enhanced mode is not used to personalize your YouTube browsing experience, and any advertising shown is non-personalized. That documentation does not state that no cookies or local storage are used, so we make no such claim on Google's behalf. This processing is carried out by Google as an independent controller under its Privacy Policy. You can avoid it entirely by not playing the video.

4. How We Use Your Information

We use your information solely to:

• Respond to your contact inquiries.
• Notify you about the launch and updates of the Heliosolve product.
• Send you our newsletter if you have subscribed.

We do not sell, rent, or share your personal information with third parties for their own commercial purposes.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), processing is based on:

• Explicit consent: by completing and submitting any form on the Site.
• Legitimate interest: to respond to contact requests related to our services, and to measure Site usage and performance in aggregated, anonymous form (Section 3), which does not allow you to be identified.

You may withdraw your consent at any time by writing to contact@heliosolve.com.

6. Applicable Legal Framework

This Site operates under Law 81 of 2019 of the Republic of Panama on personal data protection. For users in the European Union, we additionally apply the General Data Protection Regulation (GDPR).

7. Service Providers

We work with the following providers who may process your data:

• Resend (resend.com): transactional email delivery.
• Vercel (vercel.com): Site hosting, plus usage and performance analytics (Section 3).

These providers act as data processors and are subject to their own privacy policies.

8. Data Retention

We retain your information for as long as necessary for the purposes described, or until you request deletion. Newsletter unsubscribe requests are processed immediately.

The analytics data described in Section 3 is retained in aggregated form. The hash used to distinguish visitors is automatically discarded after 24 hours.

9. Your Rights

You have the right to:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your personal data.
• Objection: object to the use of your data for marketing.
• Portability: receive your data in a structured format (EEA users).

To exercise these rights, contact us at contact@heliosolve.com. We will respond within 30 days.

10. Security

We implement reasonable technical measures to protect your information, including encrypted transmission (HTTPS) and access controls. No system is completely infallible.

11. Minors

The Site is not directed at individuals under 16 years of age and we do not intentionally collect data from minors.

12. Changes to This Policy

We may occasionally update this policy. We will notify you of significant changes by posting the new version with an updated date.